Published on | Prototyping: From UX to Front End — Medium Tania Clarke

When was the last time you thought about your competitors? And no I’m not talking about the Slack frenzy that occurs when you post a link to a competitor that copied your website or entire product (true story).

When you enter the keywords ‘competitor research’ into Google — you’ll be bombarded with SWOT analysis templates, feature grid matrixes, and other genuinely unhelpful methods. Think about the SWOT analysis: how can you tell what the true weaknesses are that your competitors face? It’s extremely difficult and almost impossible to know the in’s and out’s of their strategy. Traditional competitor research is also super difficult to turn into something actionable.

Dozens of SWOT analysis templates out there. However, they’re not genuinely helpful for SaaS products.

After all, competitor research takes a tonne of time. The last thing you want is for all your hard work to sit nicely in a Google Drive folder — never to be looked at again. You want something your product team can actually use to drive better decisions. This modern competitor analysis guide is ideal for anyone working with SaaS and software products. Fellow PMM’s will know: finding resources on the internet about product marketing tactics is really hard.

How I conduct competitor research

There’s a lot of value in understanding how your competitors are positioning themselves: what they’re working on; and how they perceive the problem they’re trying to solve. The trick is to not get obsessed, particularly when they copy you. By arming yourself with deep market knowledge — you’re guiding the product teams, informing business strategy, and helping better position your product in the market.

A good competitor analysis will help frame the problem your company is trying to solve and aid you in understanding the ‘why’ behind your competitors.

The below tactics have helped me pull together information that has informed go-to-market tactics.

Let your customers tell you

Your sales/success and support teams are your key intel providers. It’s foolish to think your potential customers are only looking at your solution. Research tells us that companies typically evaluate four or more products when deciding on a new tool to use. Think back to the products you’ve purchased in your life. No doubt you conducted comparative research to find the best solution/bang for buck.

To pick the brains of the respective teams, I conducted internal interviews to find common names of competitors. If Slack is your weapon of choice, create a Slack channel called #competition to post links to competitors that arise. As a bonus, it provides a place you can easily access when it comes time to update your competitive intel.

Image from the Inside Intercom blog.

Use their products

It’s an obvious one. Put on your customer hat and look at things like: what’s their onboarding like? What features do you they point you to first? What language and naming conventions do they use for various aspects of their product? By understanding the weaknesses in their product (and strengths) you can better develop your points of difference.

Read their about page

About pages offer seriously solid information. It’s where I go to get a big picture view of what the company is about. They can provide a sense of the company’s mission, product timeline and vision for the company. Timelines are particularly useful to understand at what point the company might have built additional functionality in their product, or shifted their focus.

Intercom’s about page gives you a good snapshot of company progress. I can gather they’re globally focussed, well-funded and growth is fast.

Read their press news, especially interviews

Interviews with founders can be quite telling. In interviews I look for decisions the CEO has backed. Look at how they market their features, what language do they use? How they explain similar solutions helps provide more context about the problem. From this type of research, you can get a good feel for how large the company is. Are they celebrating small wins or big wins? CEO’s always (at least in my research) touch on the greater mission/drive behind the company. Look at whether that mission has shifted since the company first started.

Squarespace have a blog about the founder. Look at how they answer questions about the future of the company and the problem they’re solving.

Product Brochures

Marketing collateral tends to be more ‘visionary.’ You can surface information like: how are they positioning their product? Are they looking to be the ‘big-data’ product? Or are they focussed on current pain points in the market? Carefully look at the words they’re using to describe their offering. How does it stack up against yours? Do your value propositions speak to your mission or the problem you’re trying to solve?

Logos on the marketing website

Looking at the logos they promote on their website provides some indication of who they serve in the market (eg. SMEs or SMBs). For example, are all their logos of companies in Australia? Perhaps you can assume their market share is limited to one region.

Asana looks to have a pretty broad customer base. Do your competitor’s logos seem to be specific to an industry or region?

Side note: This method isn’t entirely accurate as logo choice can come down to approval processes. So they could be hiding their really big customers due to this.

Careers pages/Linkedin Jobs

I found it useful looking at their careers pages/Linkedin jobs. This gave me an idea of the areas that competitors were looking to move into. For example, if they’re hiring a bunch of Enterprise sales roles, perhaps they’re trying to shift their sales strategy. Do they seem to be hiring for one discipline? Careers pages are gold for this reason.

Join webinars

Reading the titles of upcoming webinars gives you an indication of where they might be taking the company. Are the webinars mostly product-related? Are they about industry trends and forward-thinking? If a webinar is called “The Future of X industry” you can bet your money that the competitor is thinking about how macro trends will affect their product roadmap.

How to use this research

Get your company onboard

The most effective way I found to present this research was through what I call a “Research Roadshow.” Build a beautiful, clear, concise deck and present it to different disciplines/departments. Be prepared for questions like: what now? Your team will want to know how they can integrate this into their everyday work life.

Your peers can ask questions and share knowledge with you with a “Research Roadshow.”

Use it in the project scoping phase

As your product teams are scoping out the next feature or improvement, you can add your competitive intel. The risk in a crowded marketplace is duplicating what’s already available. Your product needs to stand out, and how else will you know what’s out there without good ol’ competitor research.

Competitor battle-cards

Create competitor battle-cards that analyse their offering and how it stacks up against yours. Arm your sales team with these to help them close deals.

Regular market updates

Keep the momentum going by providing quarterly or bi-yearly updates. I’ve heard some companies deliver weekly competitive intel sessions, and others do it every 6 months. Whatever cadence works for your company and team.

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Market research is a difficult and valuable task — not only for your own marketing knowledge, but also for the internal product teams. Competitor analysis gives you an ongoing understanding of how you are perceived in the market.

Good luck!

Footnote: As a fairly new discipline within marketing teams — it’s hard to find good comprehensive guides on product marketing. I’ll be posting more product marketing content in the future. Hit follow to keep updated 🙂

How to conduct competitor research that’s actually useful for building products was originally published in Prototypr on Medium, where people are continuing the conversation by highlighting and responding to this story.

How to conduct competitor research that’s actually useful for building products

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