Resting Workface is a Thing. Fix it in 2018.

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Published on | Prototyping: From UX to Front End — Medium Lee Duncan <img class="rounded" src="https://cdn-images-1.medium.com/max/1200/1*3ULabpTfcyA71tvwGEt0AA.png"/></a><div class="py-6"><a class="underline text-gray-600 font-semibold" href="https://blog.prototypr.io/resting-workface-is-a-thing-fix-it-in-2018-e3f90673a867?source=rss----eb297ea1161a---4" target="_blank">Read more</a></div></div></div></div><div class="col-span-full mb-6 lg:mb-0 lg:col-span-3 order-last lg:order-last lg:block"><div class="sm:hidden block lg:block"><div class="bg-white border-gray-300 p-5 rounded-lg flex flex-row sm:flex-col"><a href="https://open.prototypr.io"><div class="relative rounded mb-2 w-full" style="height:148px"><img data-gumlet="false" alt="https://prototypr-media.sfo2.digitaloceanspaces.com/wp-content/uploads/2022/03/d0aace79-b8e3-4ea1-bfc1-6c40a21990a7.jpeg" loading="lazy" decoding="async" data-nimg="fill" class="md:w-auto flex-shrink-0 sm:w-full rounded-lg mr-4 object-contain" style="position:absolute;height:100%;width:100%;left:0;top:0;right:0;bottom:0;object-fit:cover;color:transparent" sizes="100vw" srcSet="https://prototyprio.gumlet.io/wp-content/uploads/2022/03/d0aace79-b8e3-4ea1-bfc1-6c40a21990a7.jpeg?w=640&q=75&format=avif&compress=true&dpr=1 640w, https://prototyprio.gumlet.io/wp-content/uploads/2022/03/d0aace79-b8e3-4ea1-bfc1-6c40a21990a7.jpeg?w=750&q=75&format=avif&compress=true&dpr=1 750w, https://prototyprio.gumlet.io/wp-content/uploads/2022/03/d0aace79-b8e3-4ea1-bfc1-6c40a21990a7.jpeg?w=828&q=75&format=avif&compress=true&dpr=1 828w, https://prototyprio.gumlet.io/wp-content/uploads/2022/03/d0aace79-b8e3-4ea1-bfc1-6c40a21990a7.jpeg?w=1080&q=75&format=avif&compress=true&dpr=1 1080w, https://prototyprio.gumlet.io/wp-content/uploads/2022/03/d0aace79-b8e3-4ea1-bfc1-6c40a21990a7.jpeg?w=1200&q=75&format=avif&compress=true&dpr=1 1200w, https://prototyprio.gumlet.io/wp-content/uploads/2022/03/d0aace79-b8e3-4ea1-bfc1-6c40a21990a7.jpeg?w=1920&q=75&format=avif&compress=true&dpr=1 1920w, https://prototyprio.gumlet.io/wp-content/uploads/2022/03/d0aace79-b8e3-4ea1-bfc1-6c40a21990a7.jpeg?w=2048&q=75&format=avif&compress=true&dpr=1 2048w, https://prototyprio.gumlet.io/wp-content/uploads/2022/03/d0aace79-b8e3-4ea1-bfc1-6c40a21990a7.jpeg?w=3840&q=75&format=avif&compress=true&dpr=1 3840w" src="https://prototyprio.gumlet.io/wp-content/uploads/2022/03/d0aace79-b8e3-4ea1-bfc1-6c40a21990a7.jpeg?w=3840&q=75&format=avif&compress=true&dpr=1"/></div></a><div class="flex-col sm:px-0 px-4"><a href="https://open.prototypr.io" class="block sm:mt-1"><div class="text-sm cursor-pointer leading-5 font-medium text-gray-800"><p>We're an Open Source, Web Monetized project. 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Fix it in 2018.","slug":"resting-workface-is-a-thing-fix-it-in-2018","content":"\u003cp\u003ePublished on \u003ca href=\"https://blog.prototypr.io/resting-workface-is-a-thing-fix-it-in-2018-e3f90673a867?source=rss----eb297ea1161a---4\"\u003e| Prototyping: From UX to Front End \u0026mdash; Medium\u003c/a\u003e Lee Duncan \u003cimg alt=\"\" src=\"https://cdn-images-1.medium.com/max/798/1*3ULabpTfcyA71tvwGEt0AA.png\"\u003e\u003ciframe src=\"https://cdn.embedly.com/widgets/media.html?url=https%3A%2F%2Fplay.ht%2Farticles%2Fe3f90673a867\u0026amp;src=https%3A%2F%2Fplay.ht%2Fembed%2F%3Farticle_url%3Dhttps%3A%2F%2Fmedium.com%2F_p%2Fresting-workface-is-a-thing-fix-it-in-2018-e3f90673a867\u0026amp;type=text%2Fhtml\u0026amp;key=a19fcc184b9711e1b4764040d3dc5c07\u0026amp;schema=play\" width=\"700\" height=\"185\" frameborder=\"0\"\u003e\u003ca href=\"https://medium.com/media/ab534eee8583efc291da922741a2107a/href\"\u003ehttps://medium.com/media/ab534eee8583efc291da922741a2107a/href\u003c/a\u003e\u003c/iframe\u003e\u003c/p\u003e\n\u003cp\u003eIt’s happening, actually it just did.\u003c/p\u003e\n\u003cp\u003eYour body and face are in default mode. It’s that expressionless but slightly “step off!” look that keeps people far far away from you at work. Worst part — you don’t even know it.\u003c/p\u003e\n\u003cp\u003eIn short, Resting Workface is bad\u003cstrong\u003e \u003cem\u003eSocial UI\u003c/em\u003e\u003c/strong\u003e that radiates to others around you.\u003c/p\u003e\n\u003ch3\u003e\u003cstrong\u003eWhat constitutes good Social UI and why do I care?\u003c/strong\u003e\u003c/h3\u003e\n\u003cblockquote\u003e\u003cp\u003eGood Social UI shares many of the traits of thoughtful App Design:\u003c/p\u003e\u003c/blockquote\u003e\n\u003cp\u003e\u003cstrong\u003e1 — Carefully Consider your Typeface\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eWe’ve all heard of IQ (think Mensa people), then came EI (Emotional Intelligence). But AQ (Approach-ability Quotient) is different and seriously important. In includes your composite visual and experiential traits that create Accessibility.\u003c/p\u003e\n\u003cp\u003eThe simplest way to influence this for the better is to smile, laugh, be happy, curious, interested, excited, motivated, and inspired more. Don’t be fake, just flow-state your happy. When you heighten self awareness for AQ, it is easier to manage “resting workface.” This is vital for individuals in leadership roles as it is typically 10X scarier for reports and passers-by to randomly strike-up conversation.\u003c/p\u003e\n\u003cp\u003eWithout self intervention, an impenetrable force-field surrounds you and kills creative access.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e2 — Use Color and Contrast Properly\u003c/strong\u003e\u003c/p\u003e\n\u003cblockquote\u003e\u003cp\u003eWe cloak ourselves everyday in the creative innovation potential of others.\u003c/p\u003e\u003c/blockquote\u003e\n\u003cp\u003eThe way we dress is important. You want to be professional, but it need not stop there. Think bigger. Dress with intention to emote warmth and approach-ability.\u003c/p\u003e\n\u003cp\u003eOne way you can do this is by intentionally choosing to dress from a pallet of color emotion. For example, blue, green and light purple have the ability to calm and soothe. In fact the color green is said to spark creativity in a study published in the \u003cem\u003ePersonality and Social Psychology Bulletin. “\u003c/em\u003eParticipants who saw green came up with more interesting, imaginative answers.” We all want that!\u003c/p\u003e\n\u003cp\u003e\u003cimg alt=\"\" src=\"https://cdn-images-1.medium.com/max/161/1*sw3-H44-0ymjYuMOGhLk_w.png\"\u003eImage Credit: Classic Fit Khakis\u003c/p\u003e\n\u003cblockquote\u003e\u003cp\u003eThe only line that Tyler Durden got wrong in Fight Club, is that \u003cstrong\u003eyou actually \u003c/strong\u003eAre\u003cstrong\u003e your Khakis\u003c/strong\u003e.\u003c/p\u003e\u003c/blockquote\u003e\n\u003cblockquote\u003e\u003cp\u003eUnfortunately — everyone around you is too.\u003c/p\u003e\u003c/blockquote\u003e\n\u003cp\u003e\u003cstrong\u003e3 — Know your Users\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eShow personal interest through authenticity and action. Learn all you can about those you work with, stakeholders and \u003ca href=\"https://www.ibm.com/cloud/garage/content/think/practice_sponsor_users/\"\u003esponsor users\u003c/a\u003e. This will improve your Social UI based on learned psychographics and help gain access and influence more at the human than reporting level.\u003c/p\u003e\n\u003cp\u003eWhen working with users, know that All elements of your being (IE behavior and dynamic persona) are a vector possessing both magnitude and direction for impact. Therefore check your posture, tone of voice, spacial positioning in a meeting and be aware of the people or cohort you roll with. These steps ensure empathy grounding.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e4 — Set UI Expectations through Visual Queues\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eBe explicitly visual whenever possible to help emote who you are, which facilitates connections.\u003c/p\u003e\n\u003cp\u003eHave you ever read the default “Best Regards, Cordially, and Sincerely” closing at the end an e-mail? They are not sincere and do not facilitate authentic relationships.\u003c/p\u003e\n\u003cp\u003eWhy not close with a \u003cstrong\u003eVisual Empathy Imprint\u003c/strong\u003e (*VEI) instead?\u003c/p\u003e\n\u003cblockquote\u003e\u003cp\u003e\u003cem\u003eMake sure you use pictures that tell the personal story of you, and not in workface mode.\u003c/em\u003e\u003c/p\u003e\u003c/blockquote\u003e\n\u003cp\u003e\u003cstrong\u003eExample:\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cimg alt=\"\" src=\"https://cdn-images-1.medium.com/max/721/1*MBLzwmY-ntoGZWaC22UUcQ.png\"\u003e\u003c/p\u003e\n\u003cp\u003eOther options for visual queues within traditional work environments include designing your individual area for access. Passers-by look for visual clues that you are inviting conversation. Why not have a guest chair ready and waiting? You can even create added permission by posting a chair sticky that proclaims “ideation wanted!”\u003c/p\u003e\n\u003cp\u003eOther options include conversation provoking pictures (image of Mr Whiskers), and social props on your desk to elevate \u003ca href=\"https://en.wikipedia.org/wiki/Psychological_safety\"\u003epsychological safet\u003c/a\u003ey. Not all informal interaction is productive, but it increases the probability for generative events.\u003c/p\u003e\n\u003cp\u003eLastly, be sure to position work spaces for meaningful collisions during daily migration patterns. This may not be available in all work spaces, but experiment and optimize. The goal is to create engineered serendipity among Varied groups. Try and get between agnostic operations stations, IE the Water Cooler, Lav and similar.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e5 — Use Appropriate Design Language\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e😃 Apply emoting instruments whenever possible, such as emojis. \u003ca href=\"https://nypost.com/2017/08/12/emojis-actually-make-our-language-way-better/\"\u003eEmojis\u003c/a\u003e are the only true \u003cstrong\u003eUniversal Intuitive Language\u003c/strong\u003e (*UIE). Emotional proxies enable us to better express tone of voice and virtual body language, thus filling in emotional cues — asserts Vyvyan Evants from an August 2017, New York Post article.\u003c/p\u003e\n\u003cp\u003eTry and write in the same vernacular as you speak by using Human as a First Language. A good test to see if you hit the mark is to read an e-mail out loud before sending. If the intended recipient would likely run away weirded out, consider using more Real words and less highly Processed ones.\u003c/p\u003e\n\u003cp\u003eOther areas ripe for expressing empathy and applying culture code or \u003ca href=\"https://en.wikipedia.org/wiki/Code-switching\"\u003ecode switching\u003c/a\u003e is with phone messages, out-of-office notifications, profile detail, and Slack conversation. Use warm vernacular and include words that show personal interest, engagement, mindfulness and presence. These efforts create trust and early relationship formation (emotional prebiotic). In today\u0026#8217;s workplace, it’s common to work almost entirely among a 1D team, so Empath Mods are necessary.\u003c/p\u003e\n\u003cp\u003eWhen we optimize Social UI, we create nodes for organizational innovation that pervade ecosystems, similar to the structure of the internet. Our personal connections become the building block of strings and chains that ultimately create an Innovation Network.\u003c/p\u003e\n\u003ch3\u003e⬆️ Social UI = ⬆️ Connections = ⬆️ Innovation (it’s science)\u003c/h3\u003e\n\u003cp\u003e\u003cimg alt=\"\" src=\"https://cdn-images-1.medium.com/max/500/0*ZFSeX4F0n9v9Ga3d.jpg\"\u003eImage: Visualization of the network structure of the Internet by \u003ca href=\"http://www.hburch.com/\"\u003eHal Burch\u003c/a\u003e and \u003ca href=\"http://www.cheswick.com/ches/\"\u003eBill Cheswick\u003c/a\u003e.\u003c/p\u003e\n\u003ch3\u003eOK, I care about Social UI now — any final tips?\u003c/h3\u003e\n\u003cp\u003eYes. Each achieved level of Social UI mastery is rewarded with quantum improvements in teaming and innovation. Invest in Social UI to be better at work and win at life.\u003c/p\u003e\n\u003cp\u003e\u003cimg alt=\"\" src=\"https://cdn-images-1.medium.com/max/548/1*dpgQ0HY7q5rV0mhmq3m3dA.png\"\u003e\u003c/p\u003e\n\u003cp\u003e|*I just made this acronym up|\u003c/p\u003e\n\u003ch3\u003eParting Items\u003c/h3\u003e\n\u003cp\u003eHave ideas on this subject or Design, UX, CX, Rapid Prototyping, or Collaboration?\u003c/p\u003e\n\u003cp\u003eConnect with me on \u003ca href=\"https://twitter.com/thinkdesign_ld\"\u003eTwitter\u003c/a\u003e and \u003ca href=\"http://www.linkedin.com/in/lee-duncan-design\"\u003eLinkedIn\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003e//////////////////////////////////////\u003c/p\u003e\n\u003cp\u003e\u003cem\u003eAbout the artist [Resting Workface Banner]:\u003c/em\u003e\u003c/p\u003e\n\u003cp\u003eMy 10 Year old daughter Hannah prototyping.\u003c/p\u003e\n\u003cp\u003e\u003cimg alt=\"\" src=\"https://cdn-images-1.medium.com/max/768/1*1j33n2en7pfk4u0sdOmVKg.png\"\u003e\u003cimg src=\"https://medium.com/_/stat?event=post.clientViewed\u0026amp;referrerSource=full_rss\u0026amp;postId=e3f90673a867\" width=\"1\" height=\"1\" alt=\"stat?event=post.clientViewed\u0026amp;referrerSou\"\u003e\u003c/p\u003e\n\u003chr\u003e\n\u003cp\u003e\u003ca href=\"https://blog.prototypr.io/resting-workface-is-a-thing-fix-it-in-2018-e3f90673a867\"\u003eResting Workface is a Thing. Fix it in 2018.\u003c/a\u003e was originally published in \u003ca href=\"https://blog.prototypr.io\"\u003ePrototypr\u003c/a\u003e on Medium, where people are continuing the conversation by highlighting and responding to this story.\u003c/p\u003e\n","excerpt":"\u003cp\u003ePublished on | Prototyping: From UX to Front End \u0026mdash; Medium Lee Duncan https://medium.com/media/ab534eee8583efc291da922741a2107a/href It’s happening, actually it just did. Your body and face are in default mode. It’s that expressionless but slightly “step off!” look that keeps people far far away from you at work. Worst part — you don’t even know it. In short, Resting Workface is [\u0026hellip;]\u003c/p\u003e\n","likeCount":{"total":0,"like":0,"fire":0,"unicorn":0},"likes":{"data":[]},"seo":{"metaDesc":"","canonical":"https://prototypr.io/blog/resting-workface-is-a-thing-fix-it-in-2018/","opengraphModifiedTime":null,"opengraphPublishedTime":null,"opengraphTitle":"Resting Workface is a Thing. Fix it in 2018. - Prototypr | Prototyping","opengraphDescription":"Published on | Prototyping: From UX to Front End \u0026mdash; Medium Lee Duncan https://medium.com/media/ab534eee8583efc291da922741a2107a/href It’s happening, actually it just did. Your body and face are in default mode. It’s that expressionless but slightly “step off!” look that keeps people far far away from you at work. Worst part — you don’t even know it. In short, Resting Workface is [\u0026hellip;]","opengraphImage":null},"outgoingLinks":[],"link":null,"date":"2017-12-30T09:56:51.000Z","legacyAttributes":{"link":"https://blog.prototypr.io/resting-workface-is-a-thing-fix-it-in-2018-e3f90673a867?source=rss----eb297ea1161a---4","imgUrl":null,"ogImage":"https://cdn-images-1.medium.com/max/1200/1*3ULabpTfcyA71tvwGEt0AA.png"},"ogImage":{"opengraphImage":null},"tags":{"data":[]},"legacyFeaturedImage":{"id":"3714","mediaItemUrl":null,"thumb":null},"featuredImage":{"data":null},"relatedNews":[{"localizations":{"data":[]},"type":"article","title":"Adobe acquires Figma, cue the memes 🤪","date":"2022-09-15T13:27:00.000Z","slug":"adobe-figma-meme","legacyFeaturedImage":null,"legacyAttributes":null,"seo":{"opengraphImage":"https://prototypr-media.sfo2.digitaloceanspaces.com/strapi/b4834aafa71e71cdb0230f4218b06b8d.jpeg"},"featuredImage":{"data":{"attributes":{"url":"https://prototypr-media.sfo2.digitaloceanspaces.com/strapi/b4834aafa71e71cdb0230f4218b06b8d.jpeg","formats":{"small":{"ext":".jpeg","url":"https://prototypr-media.sfo2.digitaloceanspaces.com/strapi/8c512393ccf3a7bc5985ec5167ddc442.jpeg","hash":"8c512393ccf3a7bc5985ec5167ddc442","mime":"image/jpeg","name":"small_Fcsqb5pWQAAzPIK.jpeg","path":null,"size":31.41,"width":500,"height":324},"thumbnail":{"ext":".jpeg","url":"https://prototypr-media.sfo2.digitaloceanspaces.com/strapi/8f25f76de5b5ae31588ab001884b89f8.jpeg","hash":"8f25f76de5b5ae31588ab001884b89f8","mime":"image/jpeg","name":"thumbnail_Fcsqb5pWQAAzPIK.jpeg","path":null,"size":10.81,"width":241,"height":156}}}}}},{"localizations":{"data":[]},"type":"article","title":"From Photography to NFT Art: Twisted Digital Landscapes with Nate Hill","date":"2022-06-06T15:00:00.000Z","slug":"from-photography-to-nft-twisted-landscapes-with-nate-hill","legacyFeaturedImage":null,"legacyAttributes":null,"seo":{"opengraphImage":null},"featuredImage":{"data":{"attributes":{"url":"https://prototypr-media.sfo2.digitaloceanspaces.com/strapi/8d8070381d986c2f80b500cdb024f518.png","formats":{"large":{"ext":".png","url":"https://prototypr-media.sfo2.digitaloceanspaces.com/strapi/660d5848c774dd76de059e2754a7344f.png","hash":"660d5848c774dd76de059e2754a7344f","mime":"image/png","name":"large_Crossover Series NFTs.png","path":null,"size":453.71,"width":1000,"height":500},"small":{"ext":".png","url":"https://prototypr-media.sfo2.digitaloceanspaces.com/strapi/c0b4b2eaabf40327313a30b374c2ac2a.png","hash":"c0b4b2eaabf40327313a30b374c2ac2a","mime":"image/png","name":"small_Crossover Series NFTs.png","path":null,"size":125.2,"width":500,"height":250},"medium":{"ext":".png","url":"https://prototypr-media.sfo2.digitaloceanspaces.com/strapi/2346793057dd9a854f38fca4ef47a068.png","hash":"2346793057dd9a854f38fca4ef47a068","mime":"image/png","name":"medium_Crossover Series NFTs.png","path":null,"size":262.53,"width":750,"height":375},"thumbnail":{"ext":".png","url":"https://prototypr-media.sfo2.digitaloceanspaces.com/strapi/63771b3a5ed23d97c829bbb601cb13ef.png","hash":"63771b3a5ed23d97c829bbb601cb13ef","mime":"image/png","name":"thumbnail_Crossover Series NFTs.png","path":null,"size":35.4,"width":245,"height":123}}}}}},{"localizations":{"data":[]},"type":"article","title":"Still can’t get a UX job? 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