For me it was a “professional” crisis, and I felt it like a personal failure: I’ve not been able to convey and communicate the value, the importance & the true potential of a style guide, especially in this context. Maybe it was just a tool, but it was not fully understood.
I repeat: it was my failure, my fault. And I still think it is, under these terms.
At that point, the question for me was: “Why do we need to keep it alive?”. I asked my managers and my team this very same question.
Not everything is lost
But luckily, at least for me, not everything was lost. It was at this point in the story that I had two key moments of insight.
The first one was while I was reading an old, little book (it’s 40 years old!), called Systemantics, by John Gall. For me, it was a true revelation (if you want to know more about it, I’ve written an extensive post/review of the book here: https://medium.com/@didoo/systemantics-a778c4247cbb).
My aha moment was not, or at least not only, because of Gall’s law:
“A complex system that works is invariably found to have evolved from a simple system that worked. A complex system designed from scratch never works and cannot be patched up to make it work. You have to start over with a working simple system.”
That’s how evolution works, and that’s how life evolved from molecules and bacteria, to plants and animals (thanks Alla for reminding me).
It was this phrase that struck me:
Systems in general work poorly or not at all, or in other words failure to function as expected is an intrinsic feature of the systems.
All at once, I realised I was looking at the whole thing from the wrong point of view.
I was thinking about the style guide, about the design system as a perfect system, and always looking for the things that were missing to make it perfect.
Instead, I should have accepted this imperfection as an intrinsic feature of the system itself, and I realised that I should be looking at all the good things that were having a positive impact on the team, the product, the company.
The second key moment was when I received a crucial email message.
I was in Moscow, where I was working for a few days, and it was evening. While I was out, visiting Moscow with some colleagues, I received this email from Sasha Grishin, Head of Design in Badoo, with my manager in CC.
It came as a great surprise to me. I was expecting that the project on a design system would end up dismissed and forgotten.
This was my response to him: “My hope is that soon the Badoo Design System will do like this” and I took a photo of the monument I had in front of me at that moment, which was the Monument to the Conquerors of Space, that represents a rocket lifting off.