<p>medium bookmark / Raindrop.io | A recurring issue (even among our customers) is that most of us simply suck at measuring (in tangible terms) the business improvements achieved as a result of UX testing. When I ask people (customers and non-customers alike) whether a round of UX testing yielded positive results, I get vagaries like: [&hellip;]</p>

Breakdown

medium bookmark / Raindrop.io |

Measuring spoons

A recurring issue (even among our customers) is that most of us simply suck at measuring (in tangible terms) the business improvements achieved as a result of UX testing.

When I ask people (customers and no...