No More FAQs: Create Purposeful Information for a More Effective User Experience

<p>A List Apart: The Full Feed | by It’s normal for your website users to have recurring questions and need quick access to specific information to complete … whatever it is they came looking for. Many companies still opt for the ubiquitous FAQ (frequently asked/anticipated questions) format to address some or even all information needs. […]</p>

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A List Apart: The Full Feed | by

It’s normal for your website users to have recurring questions and need quick access to specific information to complete … whatever it is they came looking for. Many companies still opt for the ubiquitous FAQ (f...

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