When it comes to onboarding processes for new products or services, traditional methods like product tours can often hinder the experience for active users. This article from Jon Yablonski explores the concept of the Paradox of the Active User, which highlights how users tend to jump straight into using software without reading manuals. It's highlighted how onboarding should be redesigned to cater to active users, ensuring guidance is readily accessible throughout the user's product experience.

Key Points:

• The Paradox of the Active User: Users often skip reading manuals and prefer to start using software immediately.

• Redefining Onboarding: Designing onboarding processes with active users in mind to provide accessible guidance.

• Challenges with Traditional Product Tours: Product tours that rely on sequential overlays can be cumbersome for active users.